Exchanges & Refunds
When after you have purchased your item/s you are un-happy with your order, please contact us via Email:buffies@blueyonder.co.uk Or Call us:07977807925 along with Your transaction code & Name that you bought the item on.
We offer an exchange if a faulty item has been made on our behalf. When the item is to be exchanged you will be given a return code and address details. If the item is no longer in stock we will offer a refund, this will be made in the same method that payment was made.
We also understand that you may change your mind of the colour you have chosen after you have received your item, so we will accept an exchange of the item, buyer would have to pay for the return of the item and also the outgoing postage once again. For exchange & refunds
When returning an item please remember the item remains your responsibility (the buyer) until will receive this back..Please send back by 1st class recorded delivery
& please retain the tracking number that royalmail issues you for this.
ALL Conditions need to be met
1. The items has NOT been worn
2. Tags still attached!
3. Prior arrangements have been made beforehand with you and ourselves, as you will be given a return code number.. along with address details to send item to.
4. Underwear items are NON RETURNABLE due to the nature of the item (ie personal hygiene).
5. You need to contact us within 48 hrs of receiving your item to inform us of any problems. 6. And that we have the item in stock.